Learn
Learning materials about ConnectiveOne functionality.
Operator Overview
- Operator Overview — full overview for operators: from roles and channels to working with dialogs, tickets, statistics, and AI assistants.
Processes and Scenarios
- Processes and Scenarios — Scenario Builder — overview of the new module for visual creation of bot scenarios. Replaces Scenario Dialog.
AI Quality Assessment (AI QA)
- AI Quality Assessment Overview — high-level overview of AI‑powered quality assessment. Explains how AI QA works, who it's for, what kind of answers you can get from its assessments, and where to go next in the documentation.
Integrator Overview
- Integrator Overview — full guide for integrators: from first scenario to Action Jail, Custom Data, Fastline Pro, and system configuration. Everything in the ConnectiveOne interface.
Fast Line Pro — AI Agent for Support
- Fast Line Pro Overview — how Fast Line Pro automates customer responses from your knowledge base. Agent creation, knowledge base preparation, prompt writing, common use cases, and recommendations for getting started.
Copilot — AI Assistant for Operators
- Copilot Overview — how Copilot helps operators respond faster by suggesting ready-made reply options in real time. Difference from Fast Line Pro, common use cases, and recommendations for getting started.
AI Assistant (Instance Agent)
- AI Assistant (Instance Agent) overview — built-in AI assistant for working inside ConnectiveOne: platform documentation, UI tours, agent skills, Ask / Agent / Plan modes, optional web search and public URL reading, access rights, and how it differs from Copilot and Fast Line Pro.
MCP
- MCP — Tools for Fast Line Pro — scenario sections as tools for the AI agent during customer dialogue.
- ConnectiveOne instance MCP — connect an external AI assistant (Cursor) to your instance via
/mcp/token.
Coming soon
Learning materials on these topics will be available soon:
- Channels
- Custom Data