Integrator — Channels Configuration Hub

Connect every customer communication channel to one workspace. Use this hub to choose the right Telegram, Viber, WhatsApp, email, or website-widget guide and verify that messages reach ConnectiveOne.

Quick Overview

High-Level Goals and Scenarios
Where to Work in the Interface
Quick Links

High-Level Goals and Scenarios

Connecting Messengers

Goal — connect messengers for processing client messages.

Connect Telegram — how to create a bot through BotFather and connect to ConnectiveOne. → ./how-to/connect-telegram.md
Connect Viber — how to register a bot in Viber Partners Portal and connect to ConnectiveOne. → ./how-to/connect-viber.md
Connect WhatsApp — how to connect WhatsApp Business API through 360dialog or SendPulse. → ./how-to/connect-whatsapp.md
Connect WhatsApp via Maytapi — how to connect a WhatsApp number through Maytapi: registration in Maytapi, getting Product ID, API Key and Phone ID, connecting in Bot Settings. → ./how-to/connect-whatsapp-maytapi.md
Connect Facebook Messenger and Instagram — how to connect Facebook Messenger and Instagram to ConnectiveOne. → ./how-to/connect-facebook-messenger-instagram.md

Connecting Email

Goal — connect email for processing client emails.

Connect Gmail — how to connect Gmail to ConnectiveOne for processing emails. → ./how-to/connect-gmail.md
Connect Outlook — how to connect Outlook to ConnectiveOne for processing emails. → ./how-to/connect-outlook.md

Goal — integrate ConnectiveOne widget on your website for processing client requests.

Connect widget to website — how to insert widget code on the website and configure domains. → ./how-to/setup-widget-on-website.md
Integrate widget into mobile app (WebView) — how to embed the widget in iOS, Android, or React Native apps. → ./how-to/integrate-widget-mobile-webview.md
Configure widget in Settings — how to configure CORS domains, Custom Code, and other parameters. → ./how-to/configure-widget-settings.md

Goal — understand what a widget is and how it works.

What is a widget — general overview of the widget, its types, and purpose. → ./explanation/what-is-widget.md
Widget JavaScript API — how to control the widget through JavaScript API. → ./explanation/widget-javascript-api.md

Goal — configure and integrate the widget with your website.

Pass parameters from website to scenario — how to pass UTM tags, user ID, and other data. → ./how-to/pass-parameters-from-widget.md
Customize widget colors — how to configure widget color scheme to match your brand. → ./how-to/customize-widget-colors.md
Configure IP blocking message — how to configure custom text for IP address blocking message. → ./how-to/configure-ip-blocking-message.md
Manage widget from website — how to programmatically open/close chat, change title. → ./how-to/manage-widget-from-site.md
Work with SPA applications — how to configure widget for Single Page Applications. → ./how-to/work-with-widget-spa.md
Use Custom Code — how to add custom JavaScript code for third-party integration. → ./how-to/use-widget-custom-code.md

Connecting Numbered Messages

Goal — connect numbered Viber, Telegram, and WhatsApp through e-chat.

Connect numbered Viber/Telegram/WhatsApp via e-chat — how to connect numbered messages through the e-chat platform. → ./how-to/connect-viber-telegram-whatsapp-via-echat.md

SMS and Viber Integrations

Goal — configure sending SMS and Viber messages through external services.

Send Viber/SMS via Infobip — how to configure sending messages through Infobip. → ./how-to/send-viber-sms-via-infobip.md
Send SMS via Alpha SMS — how to configure sending SMS through Alpha SMS. → ./how-to/send-sms-via-alpha-sms.md

Where to Work in the Interface

Main work with channel settings happens in:

Settings → Bots → select bot → Channels — for connecting messengers and email
Scenario Builder → Start node → "Channels" trigger — alternative: channels can be connected directly in the scenario editor (Node Inspector). Configuration is shared with bot settings. → Configure channels in Start node
Settings → Bots → select bot → Widget — for configuring widget
Widget Demo (/widget/{locale}/?bot-id={bot_id}) — for configuring widget appearance

Quick Links

Messengers

Email

SMS and Integrations

Important Notes

Two places to configure: channels can be connected in bot settings or in the Scenario Builder Start node — both options change the same configuration.
⚠️ Connecting messengers requires tokens from respective platforms
🔒 Always store tokens in a secure place
📝 Check connection status after configuration
🌐 For widget, you need to add domains to CORS settings
🔄 After changing settings, you may need to refresh the page