Supervisor — Quality Assurance Scenarios Hub
A page for supervisors controlling quality checks. Here you will conduct reviews, use checklists, and assess operator work without unnecessary navigation. Below are instructions for checks, checklists, and viewing assessments.
Quick Overview
High-Level Goals and Scenarios
Quality Checks
Goal — assess customer service quality and identify areas for improvement.
- Create assessment — how to create a new dialogue assessment with search or from a specific chat. → ./how-to/create-assessment.md
- Conduct quality check — how to assess a request using a checklist. → ./how-to/conduct-quality-check.md
- View assessment details — how to see complete information about a conducted check and adjust AI assessments. → ./how-to/view-assessment-details.md
- View assessments list — how to find the needed assessment through quick search and filters. → ./how-to/view-assessments-list.md
Working with Checklists
Goal — use standardized checklists for objective assessment.
- Use checklist — how to apply a checklist for quality check. → ./how-to/use-checklist.md
Assessments
Goal — record check results and provide feedback to operators.
- Assess request — how to assign a score by various criteria. → ./how-to/assess-request.md
- Adjust AI assessments — how to correct AI errors and add comments to criteria. → ./how-to/adjust-ai-assessment.md
- Approve assessment — how to complete the check and make the assessment available to the operator. → ./how-to/approve-assessment.md
Where to Work in the Interface
Main work with quality happens in the Quality Assurance module:
Quality Assurancemodule:Apps -> Quality Assurance— here you conduct checks and assessments.- Dashboard: for viewing quality statistics.
- Checks: for conducting new assessments.